ITatOnce is dedicating significant resources to ensuring that you receive special handling and extraordinary support throughout the project life cycle - from experimenting with the technology and fine-tuning during the solution implementation to all necessary project maintenance during and subsequent to its completion.

By working collaboratively with you on project planning and implementation, your staff benefits from knowledge transfer and training during the project deployment:

• Meetings: Status update meetings are held to ensure that the project stays on track, and that issues are addressed preemptively. The frequency of these meetings is dependent on team size and the complexity of the project.
• Ownership: Ownership allows for accountability. Establishing who is responsible for what, and the time line when the parties are to deliver that result would ensure that a project stays on track.
• Communication: In order to properly complete the tasks assigned to them, both customer and contractor need the information they are requesting in a timely manner. Thus, an ongoing communication is very important.
• Planning: The project plan describes the work required to complete the project. This allows both customer and contractor to understand why they need to have their own tasks completed on time.
• Commitment: Committing to a project is crucial. It means embracing the project vision and goals. When an important project with a tight deadline benefits from the commitment of each stakeholder, the entire project stays on track.
• Expertise: The only means of alleviating the problems is consistent technical vigilance exercised at all levels of project deployment.

To support this model, and to ensure that our customers always have access to the exact combination of skills and expertise they require, we have developed long-term relationships with

• Trusted, experienced, independent consultants
• World-class engineering firms with specialized areas of expertise
• Wide range of vendor services professionals

It is always in the customer’s best interest to contract with someone who has knowledge and understanding of the products and the market, someone who offers the best long-term value, is licensed and certified and has impeccable references. Most importantly, the customer should contract with someone who takes great pride in the details and quality of the work he performs as this person truly has the customer’s best interests at heart and is actually providing the utmost in value. Hence, both customer and contractor must move beyond focusing solely on price and into the realm of customer value, factoring in price, quality, service and reputation.