Index / IT Managed Services

Network Management

Improve manageability and reduce costs
with ITatOnce Network Management Services

ITatOnce Network Management is an efficient, automated, reliable solution composed of products and services framed within delivery models targeted at SMBs in need of better network performance and reduced total cost of ownership. Designed with end-user in mind, ITatOnce Network Management Services help you contain costs, increase value of your business and keep your production environment current with increasingly complex solutions, such as virtualization technologies and cloud computing.

As your business becomes increasingly dependent on networking services, keeping those services running is synonymous with keeping the business running, and once your new network is deployed, you will want the best tools available to keep it safe and sound. With ITatOnce Network Management Services we handle your IT framework and you focus on what matters most – your business.

The ITatOnce family of Network Management Services is the platform for providing a plethora of services and products that can be custom tailored to your company's needs:

Server and Network Configuration, Services and Enforcement: Standard server and network design and configuration enables efficiency in the services provided by our technicians and tools, and reduces costs through standardization of the computing environment. It also assists in quicker problem-solving when issues occur, and it enables the use of hot-swap devices in the event of a hardware failure. Standard installations are maintained for Windows and Macintosh operating systems. They include the operating system (O/S), standard application packages, drivers for supported hardware and Antivirus software
Pre-Deployment Testing: We test all upgrades and service packs for server-related O/S and applications before deploying them in a customer environments
Router and Switch Availability and Performance Monitoring: Monitoring the ongoing availability and connectivity of networking hardware. Monitoring of the ongoing health, performance bandwidth, traffic and errors of networking hardware
HTTP Content Management & Proxy Services: Greatly increase network security by monitoring and policing all traffic outbound and/or inbound to the network, while decreasing the bandwidth usages due to proxy services
Intrusion Detection Services and/or Intrusion Prevention Services (IDS and/or IPS): We implement and manage a system that collects and analyzes information from a variety of system and customer network resources, looking for signs of internal misuse or intrusion. IDS alert generally requires human evaluation of the threat and manual intervention to stop an attack. On the other hand, the more subtle and complex rules that an IDS uses to analyze system activity allow it to detect vulnerabilities and intrusions that a firewall may miss
Network Security Audits, Analysis and Security Policy Planning: Using a combination of specialized tools and expertise, our security specialists discover and document the current security state of a customer network, taking into account current hardware, operating systems, applications, policies and configuration. We identify vulnerabilities and potential weaknesses that a customer may be exposed to, and offer a solution to remedy them. Starting with a risk analysis, we help design, implement, manage and continually optimize a network security policy for our customer. At its core, it defines access by specific types of users to the customer's various systems and data. It includes such functions as change approvals, Internet usage policy, password policies, smart card usage, fingerprint login access, and response methods to security violations
Email Continuity: Inbound customer email is spooled continuously in the event of an outage of the customer’s network or servers. Automatically delivers spooled email messages once the customer’s mail server(s) and connection have been re-established, at a regulated rate to allow new inbound messages to be delivered concurrently
Network Health Review Meetings: We set up regularly scheduled meetings to review a multitude of network health reports and use it as an opportunity to prioritize projects, plan budgets and discuss other solutions that can improve network, system and end-user performance

Network Assessments and Auditing, Workflow Optimization: Using a combination of industry-standard tools and procedures, we document and assess a customer's network, looking for areas of vulnerability, bottlenecks, service gaps and other concerns about the network in its ability to support the customer's business services and requirements. At the conclusion, we offer a report that categorizes and details the findings, with emphasis on areas that require change or improvement. We help you document, analyze and standardize the most efficient way for your employees to use your network to effectively support your business
Reporting: We supply our customers with regular reports that have analysis of technical issues, including Windows patch levels/success, backup performance, O/S errors, security issues, application compliance and more. We supply our customers with regular reports that have detailed technical usage metrics, including bandwidth, traffic, disk utilization, network incidents, memory, CPU. We author custom reports for customers that tie network and IT performance to their core business functions. Issues such as availability, downtime, industry or security compliance, data backup and others are linked to their impact on those business functions
24x7 Network and Server Support: We provide around-the-clock support of the customer's servers and core network devices and services. Specifics of the scope of support will be referred to in the customer's service agreement
After Hours Network and Server Support: We provide extended hours support of the customer's servers and core network devices and services. Specifics of the hours and scope of support will be referred to in the customer's service agreement
RMM Dashboard Access: We can provide your technicians with a simple interface to monitor and manage their own network environment. They will be alerted of any network issue and have a clear view into how the organization's network is performing
Private Rack Solutions: Private Racks are ideal for larger environments that need a "built-to-order" Cloud Hosting Solution designed to meet specific, complex requirements. We Provide complex, customized networks, network and power redundancy, and high-performance SAN solutions

When opting for ITatOnce Network Management Services, the needs of your business are mandatory, and our commitment to industry standards results in network solutions that seamlessly integrate into your current process and procedures. ITatOnce Network Management Services can operate next to existing network management services. Modular, flexible, scalable - they effectively reduce costs while adopting enterprise-class, standards-based technologies, and improving manageability and performance of your business.

Benefits

Optimize the management and availability of IT assets with a full suite of modular, flexible and scalable managed services
Receive remote monitoring data and obtain metrics of your business-critical applications, workstations, servers, switches, firewalls, networks and databases
Receive proactive maintenance and support of your computer networks with issues addressed before you even know there is a problem
Minimize downtime of your servers and workstations with remote maintenance and repair
Reduce IT operating costs by 50% or more and budget your IT support costs down to the penny for years to come – with substantially increasing value of your business
Receive ITatOnce Network Management Services delivered from our Network Operations Center (NOC) 24 hours a day, 360 days a year
Check in with our engineers and technicians for ongoing learning process

Availability

Offered as an annual subscription service, ITatOnce Server Management Services are available to SMBs in Greater San Diego Area, as well as Rancho Bernardo, La Jolla, Del Mar, Coronado, Temecula, Escondido, Carlsbad, Oceanside, Mira Mesa, Poway, Ramona and more. For detailed information about ITatOnce Server Management Services, as well as IT Consulting, IT Managed and Data Center Optimization Services shipped on-site and remotely, contact our salesperson, visit our corporate website, or subscribe to our blog.

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