Managed Dedicated Servers

Expert team delivers service and support with Managed Services

We offer enterprise-class service levels and high-quality support with our Managed Dedicated Servers. You have a team of certified engineers always available to support your hosted infrastructure and respond to your business needs.

Whether your business requires a single dedicated server or a highly available, complex hosted infrastructure, Managed Services, give you the freedom to focus on your business goals rather than worrying about your IT infrastructure.

Benefits of a Managed Dedicated Server

First-call resolution
Choosing our professional team means you no longer have to question whether you have the right person on the phone. When you need a certified team of experts to take personal ownership of support incidents for your most important servers, we are ready to respond 24x7.

The person who receives your support request will manage the incident through completion. Every member of your team is a senior member our support staff, each certified on key hosting technologies including RHCE, MSCE and CCNA.

One-hour guaranteed hardware replacement Service Level Agreement (SLA)
Do you currently worry about spare-parts availability or simply need your business back online as soon as possible should you experience a hardware fault? Our one-hour guaranteed hardware replacement SLA provides you with peace of mind, knowing we will have your failed components exchanged within one hour of receiving your service request so you can get back to your business.

Managed Backup
You can rest better at night knowing that you have a dedicated team of certified system administrators watching your backups 24x7. If you require a restore or you'd like to customize your backup scheduling, our team is available to assist you around the clock. Twenty (20) GBs of high-availability redundant storage are included with Managed Services, and plug-ins are available at no additional cost for MS SQL, MySQL, Exchange and SharePoint®.

Server Monitoring and Reaction
Our team of monitoring engineers is constantly on standby watching for service notifications from your server. If a critical fault is detected any time of day or night, they immediately jump into action to resolve the service issue. In the event the service issue lasts longer than anticipated, our team will reach out to your designated contact(s) to provide updates and guidance on the correct course of action and timing of a resolution.

Managed Services are available on any Virtual Rack or Private Rack server.

Included with Managed Services

• No annual contract required
• First-call resolution by a certified engineer who provides a single point of contact per incident
• 24 x 7 support availability
• An expert team that acts as a first line of defense against monitored alerts
• Available on a per server basis
• Fully managed customizable daily backups of your hosted environment

Managed Dedicated Server Key Features

Service Level Guarantees & Contract Term
Power and network uptime	100%
1 hour hardware replacement
Contract term options	Monthly/Annual
Enterprise-Class Hardware
Enterprise-class Dell PowerEdge servers
Cisco ASA hardware firewalls	Available
Hardware load balancing with GSLB options	Available
Gigabit (1Gbps) frontend & backend networks	Available
Fully redundant highly-available environments	Available
Storage & Backup Technologies
Disk-to-disk based performance backup system
Application-specific backup agents
Fully managed backup and restore process
Direct Attached Storage (DAS) devices	Available
Storage Area Network (SAN) devices	Available
Storage Cloud scalable usage-based disk space	Available
Global Content Delivery Network (CDN)	Available
Support Coverage
24x7x365 support
Support team is 1st line of defense for all alerts
Hardware and software vendor incident escalation
Server Management services
Remote server reboot
Remote console & terminal access
Root/Admin access to all servers
Server administration services	Available
Server patching	Available
Server hardening using best-practice	Available
Monitoring services
Uptime monitoring
Port monitoring
Distributed Denial of Service monitoring
Bandwidth utilization monitoring
Custom escalation procedures for alerts